Job 3989 Description

Our client needs multiple Entry Level Call Center Representatives to respond to pension and health & welfare inquiries from plan participants. The position is entry-level and recent college grads are encouraged to apply!

The pay rate is $14/hour and the contract position, expected to continue for 3 to 5 months, could become permanent for the right person.

Job Responsibilities

Answer questions and handle problem resolution on pension and health & welfare issues in a call center
Sort client mail and respond to participant letters
Process coverage changes and send out supporting documentation
Spend approximately 90% of time on phones, averaging 50 calls per day

Job Qualifications

Bachelor's Degree or equivalent. Recent College Grads are encouraged to apply!
Any call center experience is a plus
Ability to pass the following tests: Spelling/Grammar, Typing, Data Entry Keystrokes, Customer Service Survey, Telephone Etiquette
Excellent communication skills
Bilingual in Spanish is a big plus
Strong PC skills
Ability to adapt communication style based on a caller's needs
Ability to respond well in a stressful, dynamic environment
Flexible, critical thinking skills
Team player with a positive attitude and a desire to help people
Reliable transportation (public transportation is not available)